AI Insights: topics, reply suggestions & reputation score
This feature helps you understand themes in your reviews, get AI-suggested responses, and track your reputation score — all powered by AI.
To turn on AI Insights:
- Go to Settings > AI
- Check "Enable AI features" to activate topic extraction and reply suggestions
- Check "Consent to third-party processing" — this allows your review text to be analyzed by Claude (Anthropic's AI). Your data is covered under your Data Processing Agreement
- Click "Save AI settings"
Once enabled, you'll see AI in action across the app:
Topics (tag chips): Each review gets automatic AI-extracted topics like "Cleanliness" or "Staff friendliness" — displayed as colored chips in your review cards and filterable from the inbox.
Reply suggestions: When viewing a review, click "✦ Suggest 3 replies" to get three AI-drafted responses. Review each and pick the one you like (or edit it), then click "Post reply." Replies stay local until Phase 3 launches external posting.
Weekly reputation score: A 0–100 gauge appears at the top of Insights, computed weekly from your reviews. It shows your score, the delta vs. last week, and how many reviews went into it. You can also embed this score on your website — ask your operator for the public reputation widget code.
Cost & limits:
- AI costs $25/month maximum per location (if your operator hasn't set a custom cap)
- Your operator sets up the LLM provider (Gemini free tier or Anthropic) — the app never exposes or stores API keys
- You can disable AI anytime by toggling "Enable AI features" off
Tips:
- Topics improve over time as AI sees more reviews; check back weekly on Insights for trends
- If suggestions don't appear, check that AI is enabled, your budget isn't exhausted (see the LLM spend meter on Insights), and you've given consent
- The reputation widget updates weekly and reflects sentiment across all your reviews